J9pm Privacy Policy — User Data Protection
This privacy policy explains how j9pm collects, uses, stores, and protects the personal information of platform users in Malaysia. Please read it carefully to understand your data rights and protections.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the j9pm platform, we collect several categories of information to ensure the service runs properly and securely for all Malaysian users.
Account Information
This includes your full name, Malaysian phone number, date of birth, and the password set during registration. This information is required to create and verify your account identity.
Device & Browser Information
We automatically collect device type, operating system, browser version, IP address, and network connection details whenever you access the platform. This information is used to optimise your platform experience based on your device and to detect any suspicious activity.
Payment Information
To process deposits and withdrawals in MYR (RM), we store payment method details such as the phone number linked to your Boost or DuitNow account. Full bank account numbers are not stored directly in our system — verification is handled through third-party payment providers that adhere to industry security standards.
Platform Usage Data
In-platform activity records — such as games played, betting markets selected, active session times, and transaction history — are retained as part of your account record. This data helps us identify technical issues and improve our service.
2. How We Use Your Information
Personal information is used to verify your identity during login, process withdrawal requests, and detect any unauthorised activity or fraud that requires immediate action.
Payment details are used solely to process deposits and withdrawal of winnings in MYR. j9pm does not sell or use your financial information for any other purpose.
Usage data is analysed in aggregate to understand platform usage patterns, identify technical issues, and improve interface responsiveness — particularly for Malaysian mobile users.
Your registered phone number may be used to send account-related notices, transaction confirmations, or important security alerts. We do not send marketing communications without your explicit consent.
3. Cookies & Tracking
The j9pm platform uses cookie technology to enhance user experience and ensure core platform functions run smoothly. Cookies are small text files stored on your device when you visit a website.
Types of Cookies Used
- Session Cookies: Stores temporary login information so you can navigate between pages on the platform without having to log in again. These cookies are deleted when you close your browser.
- Preference Cookies: Stores your language settings and display preferences so the platform can tailor the experience to your personal choices.
- Analytics Cookies: Collects usage data in non-personally identifiable form to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your web browser settings. However, disabling session cookies may affect the login functionality and overall usability of the j9pm platform.
4. Data Storage, Security & Third-Party Sharing
How Your Data Is Protected
J9pm uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the platform's servers. Passwords are stored in hashed form and cannot be read by any platform employee.
Account data is stored on servers protected by strict access controls. Only authorised personnel may access user information, and only for legitimate operational or troubleshooting purposes.
We retain active account data for as long as your account remains active. Upon account closure, data will be kept for the period required under applicable legal and financial obligations before being securely deleted.
Sharing with Third Parties
J9pm does not sell, rent, or distribute users' personal information to third parties for marketing purposes. Your information is only shared in the following circumstances:
- With approved payment providers to process deposit and withdrawal transactions in RM
- With technical service providers who help operate the platform, subject to strict confidentiality agreements
- When required by law or directed by a legitimate authority
- In cases of fraud investigation or illegal activity that requires cooperation with the authorities
All third-party providers we work with are required to meet data security standards equal to or higher than our own.
5. User Rights & Contact Us
As a j9pm platform user in Malaysia, you have certain rights over your personal data. We respect these rights and will process your requests accordingly.
Right to Access
You have the right to request a copy of the personal information we hold about you. Basic account information and transaction history can be accessed directly through your account profile section once logged in.
Right to Rectification
If you find any information in your account to be inaccurate or outdated, you can update it through your profile settings or contact customer support for corrections that require additional verification.
Account Deletion Rights
You may request the closure and deletion of your j9pm account at any time. Requests will be processed once all related transactions have been settled and applicable legal record-keeping requirements are met. Certain data may need to be retained for a specified period in accordance with financial and regulatory obligations.
Changes to This Privacy Policy
J9pm reserves the right to update this privacy policy from time to time. Users will be notified of material changes via an in-platform notice. Continued use of the platform after changes are published will be considered acceptance of the updated policy. The effective date at the top of this page will be updated whenever changes are made.
For any enquiries regarding this privacy policy, data access requests, or account security issues, please contact us:
Email: [email protected]